Nabisco’s response to my wheat thins problem

Below is the response I received after complaining about the Wheat Thins I purchased being too salty. It’s from Kim McMiller, Associate Director, Consumer Relations:

I’m sorry for your experience with WHEAT THINS Snack Crackers. The problem you described sounds like there was a possible mechanical failure at our facility. I am sending you reimbursement via first class mail, which you should receive within 7-10 business days.

We value the quality of the products that leave our facility. We give careful attention to each step of our manufacturing process. Samples from each production run are evaluated before we ship them, in an effort to prevent any unsatisfactory products from entering distribution.

Mistakes can sometimes occur on our production lines. We try to prevent this by stationing inspectors at various points along the production lines, and their duties include watching for malfunctions. Also, our quality control staff makes regular rounds throughout the production area during the day in order to ensure that production equipment is functioning properly.

I hope this information is helpful, and again, I apologize for this experience. Thank you for your loyalty and we hope that your next experience is a good one.